Privacy Policy

Summary of the Privacy Policy

At bestencasinosde.com, protecting our users' privacy rights is our top priority. We have implemented policies that provide users access to their data and the ability to effectively exercise their rights concerning privacy and data protection.

Our privacy policy aims to inform you about how we collect and use data, and what options you have regarding your data. The table below provides a compact overview of our detailed privacy terms.

Brief Overview of the Privacy Policy

Protecting our customers' personal data is of utmost importance at bestencasinosde.com. We have developed policies that allow users to gain insight into their data and effectively exercise their rights concerning privacy and data protection.

Our privacy policy is designed to inform you about how we collect and use data, as well as what options you have regarding your data. The subsequent table provides a brief overview of our detailed privacy terms.

The privacy policy at bestencasinosde.com applies to all individuals who register on our website. The main points are presented clearly and understandably in this brief overview, but the full version of the privacy policy is relevant for legal matters.

When you visit our website, we collect information about your interactions with the content, originating and target websites, as well as technical information about your device and system. Additionally, the calling phone number may be stored for up to three months via our "Click to Call" service.

The collected data is used to operate our websites, provide services, continuously improve them, conduct analyses, and resolve payment issues with business partners. Your information is only shared when legally required or necessary to use our services. It is recommended to read and understand our comprehensive privacy policy regularly. If you have questions, you can contact us at [email protected] .

Privacy provisions from September 1, 2024

The English version of this text has been reformulated.

This privacy policy describes how the operator of bestencasinosde.com (also known as "we," "us," or "our") collects and uses information about the use of the website and its services, including all subpages and features. It addresses users' interactions with various features, content, offers, and services available on the website. The division of this policy into sections and subsections is merely for creating an overview and facilitating understanding. It should not be interpreted as binding but merely to aid navigation within the privacy provisions.

This privacy statement may be changed at any time at our discretion. Changes will be published on the website, where the date of "last updated" indicates the time of publication of the new version. Use of the website from this time onward is considered acceptance of the amended privacy statement. We will inform you at least seven days in advance, for example, through a notice on the website. The publication of these changes takes seven (7) days.

1. Terms of Use

The Privacy Policy is an integral part of the Terms of Use (“Terms”), which can be found in the section Terms of Use. Any term capitalized in this definition that is not precisely defined shall have the meaning given in the Terms of Use.

2. Collection of Information

We may collect data about your visit to and use of our website and our services.

Information you provide: It is necessary to provide or transfer personal data to use certain services. Many features and services that require personal information require personal data, such as newsletters or promotional material available on some pages, require your explicit and active consent. In accordance with your consent to this privacy policy, additional data will be collected as described in more detail below.

In this privacy statement, the term "personal information" is used to describe data that allows individual identification of a person, both alone and in combination with other information. This information includes name, email address, phone number, home or other physical address, and additional contact information. The IP address of a device may also be considered personal information depending on the specific data use and national laws. Such data, however, is not used to identify users or to personalize our services.

2.1.1 Our website contains forms and services provided by third-party providers from various companies, brands, and commercial organizations, which we refer to as "Partners," and whose products and services we summarize here as "Products." Based on your choice and consent, we may provide you with offers, services, and products from these partners via online forms. Your communication with the partner (lead) is supported by the information you provide. A click on the partner symbol or the corresponding tab leads to a landing page or a website operated and managed by the partner, should you wish to learn more about a partner, a product, or a transaction. You may also find a landing page from other websites or through online searches. In both cases, it is possible that the landing page may ask you for information such as your name, email address, and phone number. This information is referred to as "landing page information." The partner providing the landing page collects directly the information you enter on the landing page. Each of these partners has its own privacy policies and data collection methods. It is therefore advisable to read these guidelines carefully to enhance your understanding of how your personal data is collected and used.

2.1.2. Please contact us. It may be necessary for you to submit certain personal information, such as your name and email address, when you make a contact request or a similar inquiry to us, whether by using our feedback or reporting options on our website or by sending an email to one of our listed addresses. According to Sections 4 and 5 of this privacy statement, this information, including the content of your request, will be used to process and respond to your request.

2.1.3 There are many features on the website, including a blog forum, reviews, and articles that contain information about our products. blog forum, reviews, and articles that contain information about our products, partners, and services as well as the market. You also have the opportunity to subscribe to newsletters and participate in surveys or campaigns. We organize some of these activities directly, while others are conducted by third parties. It is possible that when you participate, you provide personal data such as your name and email address. This information is then passed on to the third-party provider and processed in accordance with our and the third-party provider’s privacy policies.

2.2 Information we collect from you.

In accordance with the following statements and objectives, we collect information about your use of our services and your interactions with the website and services.

2.2.1 We collect device-specific data such as type, version of the operating system, language, and version of the device. In addition, we collect user data such as type and version of the web browser and screen resolution. These data are used for the delivery and compatibility of our services, including language customization, geographic location, and time zone.

2.2.2 To deliver these, to operate and improve the website, enhance it, and coordinate our offerings with partners and affiliates, we collect data about your interactions and use of the services. This includes data such as the URLs you arrive at or are redirected from the website, the internal URLs on the websites where you are active, and how you use the services, such as viewing or clicking on content. We also record the timestamps when you use our website and the times when you view or click on advertisements.

2.2.3 We use server log files to collect data, and we use monitoring technologies such as pixel tags on our website. This is done to analyze trends, monitor user interaction and engagement on the site, and to generate usage statistics. The IP address assigned to your device by your internet service provider may be collected. The collection of the IP address is time-limited and has specific purposes. To provide our services in your native language and according to your country of origin, it is important to determine your geographic location (country, region, language). We also implement automated tools to recognize fake IP addresses and prevent attempts at fraud.

2.2.4 It is possible that our website may use "cookies" as well as other private web tracking technologies such as "web beacons" and "pixel tags" provided by us or by external providers. Small files known as cookies are sent to your computer when you visit a website. These files can identify your browser on subsequent visits. They are used to store your preferences on the internet and keep data about your interactions with the website. It is possible to customize your browser to not accept cookies or to inform you when they are used. It is important to note that certain features or services on the website may not function properly if cookies are disabled and access to certain features may be impaired. Our cookie policy contains detailed information about the types of cookies and tracking technologies we use.

2.3 Information we receive from third parties.

Our website and the associated services are developed in collaboration with partners, employees, and others operated and delivered by us. We occasionally receive information from these third parties as part of this collaboration. It is possible to use an internal user ID that our system assigns to each user without uniquely identifying them, as well as a record of your activities such as clicks, purchases, views, form submissions, or phone calls.

It is possible to use the service on some of our websites using a "click-to-call" feature. In such situations, an external service provider takes over the transmission, monitoring, and measuring the success of the call. We may retain your phone number for a certain period (without data) to monitor and coordinate referrals and successful calls with our partners. Unless you explicitly provide us with your consent, we will not use this information for any other purpose.

3. Consent, Options, and Changes

You are not legally obligated to provide us with any personal information, and any provision of such data is voluntary. The information is provided on a voluntary basis. There is also no obligation to use the website in any form. By using our website and engaging with our services, you accept this privacy policy and our information practices. If you do not agree with this privacy policy, you should not use the website and services. For the use of certain services, providing personal data may be necessary. In these cases, the decision to use these services is yours. Please note that you can withdraw your consent at any time, even if you have already provided personal data. Further information on opting out and withdrawing consent can be found in section 8.

4. Purpose of Data Collection

In addition to the purposes already described in this privacy policy, we use your personal data (which we refer to as "your data") in various ways. This includes (a) the ongoing delivery and improvement of the website and the services offered; (b) the continuous improvement and optimization of the websites and services; (c) analysis and counting of recommendations and advertisements as defined in section 5 recommendations and advertisements; (d) verification of users' authenticity and prevention of fraud; (e) responding to your inquiries and interactions; (f) identifying and verifying your access to the website and monitoring your usage.

5. Disclosure of Your Information to Third Parties

Only in certain situations do we share your personal data with third parties:

5.1 Data Storage and Security Platforms ("Data Platforms")

We use external cloud and storage services to store and keep your data. This means we may transfer your data to third parties around the world, including the USA, or otherwise share it with them to store this data for processing purposes or on our behalf. All of these companies have been certified with Privacy Shield. You can read Webtropia's privacy policy (see https://www.webtropia.com/en/company/privacy-policy.html), Amazon Web Services (see https://aws.amazon.com/privacy/), and Xplenty (see https://www.xplenty.com/privacy/) for reference. These data platforms can be located around the world and we use data platforms that comply with applicable data protection laws and adhere to strict security measures for data protection and data security. Nonetheless, their own privacy policies apply.

5.2 Social Media Platforms

We may share anonymized information with social media platforms like Meta, LinkedIn, and others for marketing and operational purposes. These platforms may independently collect your personal data and combine it with anonymized information that we have received with your consent. We do not have access to these activities and the resulting personal data as they are subject to the privacy policies of the relevant social media platforms.

5.3 Other Third Parties

We may share or make your information available to individuals who help us with our business operations, such as customer service representatives and providers of email or telephone management services. One way this support may occur is by analyzing user usage of our website and services and assisting us in their improvement. These third parties may have their own privacy policies. If they provide services on our behalf, we require them to comply with these policies. It is advisable to check these third parties' privacy policies, especially if they offer their services directly to you. Additionally, these external providers and their servers may be located around the world.

5.4 Enforcement

If we deem it necessary to ensure compliance with laws, regulations, legal processes, or governmental requests, we reserve the right to share your personal data with third parties. (b) compliance with our terms of use, including investigating possible violations; detecting, preventing, or responding to fraud or security issues security issues; (d) protecting the rights, property, or safety of our business, our users, or the public as required or permitted by law.

5.5 Partners and Products, Sections

If you decide to obtain additional information about a specific service or product, our services may also include submitting online forms. We will transfer your information in the online form to the partner from whom you have requested information or with whom you have expressed interest in a deal (the "correspondence partner" or "correspondence product"), so they can contact you. We reserve the right to disclose your data to a partner that offers similar products or services, if your information in the online form does not specify a particular partner or a specific product. Please consider the following aspects: Based on the information you provide in the online form, partners may contact you. We cannot control how and why a partner contacts you. Each partner may have its own privacy policy, which differs from ours. (d) The partners and their servers may be located around the world.

5.6 Merger, Transfer, or Bankruptcy

If our business or one of our affiliates is acquired by or merged with a third party or sells all or some of its assets, we reserve the right to transfer or assign personal information and other information. We ask the acquiring company to publish its data processing policy.

5.7 Transaction Information

If you purchase something through our website, we may share information about the purchase with other third parties involved in the transaction, such as payment processors, shipping companies, and other service providers. For example, when you make a purchase through the website, we will process the transaction through a third-party payment processor and we will also share your order details with the third-party provider who will handle your order.

6. Personal Data Storage Period

We will store your data only as long as necessary to achieve the purpose for which we collected it. If the data is no longer needed for the original purpose, we will securely delete it or anonymize it in accordance with applicable law.

7. Your Rights

You have the right to request access to your personal data that we have processed and to ask us to update or delete it in accordance with applicable law. To the extent allowed by applicable law, you also have the right to receive the information we have about you in a structured, commonly used, and machine-readable format.

7.1 Right to Correction

You have the right to ask us to correct any inaccuracies in your personal data. If your data is incomplete, you have the right to request that we complete it.

7.2 Right to Deletion

In certain situations, you have the right to ask us to delete your personal data. This right applies if (a) the personal data is no longer needed for the purposes for which we collected it; (b) you withdraw your consent, and there are no other legal grounds for processing the personal data; (c) you object to the processing and there are no overriding legitimate grounds for processing; or (d) your personal data has been unlawfully processed.

7.3 Right to Restrict Processing

In certain situations, you have the right to request that we restrict the processing of your personal data. This right applies if (a) you contest the accuracy of the personal data, for a period that allows us to verify its accuracy; (b) the processing is unlawful and you oppose the deletion of the personal data and request its restriction instead; or (c) we no longer need the personal data for the purposes of processing, but you need it to establish, exercise, or defend legal claims.

7.4 Right to Object

In certain situations, you have the right to object to the processing of your personal data. You can do this if we are processing your personal data for purposes based on our legitimate interests or those of third parties.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and you have the right to transmit this data to another controller without hindrance from us, where technically feasible.

7.6 Right to Withdraw Consent

In certain situations, you have the right to withdraw your consent to the processing of your personal data at any time.

To exercise any of these rights, you can contact us using the contact details provided in this privacy policy. We will respond to your requests without undue delay and in accordance with applicable law. If we do not comply with your request, we will provide you with an explanation of why.

8. Complaints

You have the right to file a complaint with the supervisory authority if you believe that your rights have been violated. If you are located in the European Union, you may contact the supervisory authority in your country or the country where you reside or work.

9. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or the content of these third-party websites. Please review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. We encourage you to review this privacy policy periodically for any updates. Your continued use of our website and services after any changes to this privacy policy constitutes your acceptance of the revised policy.

Last updated: [insert date].

We do not store your data in a way that allows for personal identification, except in cases and for specific purposes and uses. For this reason, requests for access to, modification, or deletion of your data can only be processed if you have provided us with this data or have used a service that requires the collection of your personal information. Please contact us at [email protected] if you wish to view, modify, or delete the personal data we have about you. We will usually respond to your request within 30 working days.

8. Choices and Opt-Out

It is up to you whether you want to provide us with your data for the purposes stated in this privacy policy or not. You have the option at any time to decide whether and how you want to exercise your rights regarding your personal data and your residence address. In certain cases, this may be relevant:

8.1. You can configure your browser to refuse or block cookies from third parties or our website.

More information on this topic can be found in Section 2.2.4 of our privacy policy.

8.2. You have the right to review, modify, or delete your personal data from our servers.

Section 7 of our privacy policy contains further information on this process.

8.3. Under Section 1798.83 of the California Civil Code, users of our services have the right to request detailed information about how their personal data is shared with third parties for direct marketing purposes.

Please send a request to [email protected].

8.4. EU citizens have certain rights under the General Data Protection Regulation (GDPR) to manage and process their personal data, as described in detail in this privacy policy.

These rights include:

• Access request: You have the right to see the personal data we hold. We may ask you for certain login details to verify your identity.
• Correction of inaccurate data: Please inform us if you believe your personal data is inaccurate, incomplete, or outdated, so we can make the necessary corrections.
• You have the option at any time to withdraw your consent to the processing of your personal data. The legality of the processing based on your consent before withdrawal is not affected by the withdrawal.
• You have the right to have your personal data deleted and to restrict access to it.
• There is a possibility that third parties handling your personal data act in accordance with this privacy policy.
• Objection to direct marketing: You have the right to object if your data is processed for direct marketing purposes.
• There is a possibility to file a complaint with a data protection authority.

Please contact us according to the procedures outlined in the privacy policy to exercise one or more of these rights.

8.5. Canadian citizens have the option to obtain detailed information on whether third parties share their personal data for direct marketing purposes.

Please send a request to [email protected]. If you have further questions regarding your personal data, you can also contact our Privacy Compliance Team at the same email address.

9. Security of Information

To protect the data transferred, processed, and stored on our website, our computer servers, and systems, we employ extensive data security systems and procedures along with third-party services and affiliated companies. For example:

• "SSL encryption: The website and all transmitted data are protected by SSL encryption.
• Regular audits: To ensure that our information and data processing practices are continuously monitored, we conduct regular audits.
• Third-party services: We use services from third parties that apply various security standards and certifications for information security both during storage and during transfer.
• Data access controls: We monitor and filter our employees' access to data.

These measures can reduce the risk of security breaches but cannot guarantee absolute security in a global network. Therefore, we cannot guarantee that our website and our servers are protected from unauthorized access or other security threats. If you have questions about the security of our website, please contact us at [email protected].

10. Data Protection for Children

Our website and services are not aimed at individuals under 16 years of age. Therefore, we do not intend to collect personal information from individuals we know are under 16 years of age. If we become aware that we have unintentionally collected personal information from an individual under 16 years of age, we will immediately delete that information. If you suspect that we have personal information from an individual under 16 years of age, please contact us at [email protected].

Non-U.S. Users

There is a possibility that your data, including your personal information, may be transferred to a country outside your home country or residence, such as the USA. It is possible that this country does not provide the same level of data protection as your home country. To ensure that your data is adequately protected when transferred between us and our third-party providers, we take necessary contractual security measures in such cases, such as verifying Privacy Shield certification. By providing your personal information and using our services, you expressly consent to the processing of your data according to this privacy policy and their transfer to other countries, including the USA.

12. Changes

Protecting your online privacy is an ongoing task. Our website is continuously being improved to meet the requirements and best practices in all the countries where it is used.

13. Contact Us

We strive to make this privacy policy understandable. Please do not hesitate to contact us at [email protected] if you have questions. Residents of the UK also have the option to file a complaint with the Information Commissioner’s Office (ICO), if necessary. Complaints can be submitted online at https://ico.org.uk/make-a-complaint/.